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Returns & exchange

We want you to be completely satisfied with your purchase. That’s why we offer an extended return & exchange period of 60 days from the date your order is delivered.

To be eligible for a return or exchange, the item(s) must meet the following conditions:

  • Unused - Trying on is of course allowed
  • Returned in the original packaging with protective sticks on
  • In the same condition as when you received it

Please note that we reserve the right to refuse returns that do not meet these criteria

When the package is received please allow 1-2 days to process it. If return is approved a full refund will be issued within 5-10 business days.

How to return or exchange

To return your order Follow steps below

  1. To Submit a request on our return platform click here, to receive a free return label
  2. Repack your products and attach the label to the outside of the package
  3. Send the package back to us

You can also request a exchange to another color or return by contacting our customer support at support@zonate.com